
It never ceases to amaze me the number of calls we get from people claiming to be SEO experts (we’ve even had calls in the past from providers falsely claiming to be from Google). When we tell them we specialise in online marketing and SEO they’re usually very quick to tone down the ridiculous claims and promises of ‘guaranteed’ results!
Now, I’m not saying all advertising salespeople are ‘at it’. At the end of the day they’re just doing their job and in some cases that person may have a relevant and effective marketing opportunity for your business (in our experience you can expect around 85% of these calls to be of no use but that still leaves another 15% that would at least be worth listening to).
The problem is how do you know which of these opportunities are worth listening to and how do you get them off your back if you’re not interested? I’ll answer these questions in a second but first of all I want to tell you why we’re writing this blog today.
The reason we are writing this piece is because we’ve seen first hand how damaging it can be to your business if you get sucked into buying marketing services and advertising opportunities from these providers.
Over the years we’ve helped many businesses with their marketing and found that, surprisingly often, businesses are spending a big chunk of their allocated marketing budget on marketing services and advertising sold to them over the phone. Whether it be a one-off ‘unbelievable deal’ in a magazine, a monthly recurring charge for SEO services or an annual cost for a website directory listing.
Each thing on its own might not seem like a big budgetary commitment and I’ve lost count of the amount of times I’ve heard something along the lines of ‘it was only £400 so I thought it was worth a punt’. I would argue that it is fact not worth a punt! In fact, I can almost guarantee you’re better not spending the money at all rather than reacting to these marketing sales calls when they come your way.
First of all, as I’ve already stated, the vast majority of these providers aren’t providing a great marketing opportunity anyway so you’re going to get minimal if any value whatsoever from investing your money in it. Secondly, buying marketing services or advertising a few times a year when the phone rings and it’s a good salesman on the other end of the line is hardly a solid marketing strategy that’s going to get results. What you’ll end up with is a very disparate strategy with little bits of spend here and there and absolutely no return on investment.
At the same time as all this, we completely understand the challenges faced by many small-to-medium sized business owners. You don’t have the time or marketing resource to devise your own marketing strategy and deliver it on an ongoing basis. This in itself is the major reason you invest in little bits when that phone rings with an opportunity that’s ‘too good to pass up’.
The obvious solution you’ll be expecting me to suggest is outsourcing your marketing to Brinn Marketing and letting us take care of your whole strategy for you… whilst I would, of course, highly suggest that solution I feel I would be contradicting my own ‘ignore the hard sell’ advice!
So assuming you’re not ready to outsource your marketing, what else can you do in this situation? From now on when you get an advertising sales call follow these 3 simple steps:
1. If it sounds interesting hear them out
Despite what the heading of this blog suggest, take the call if you have the time. If it sounds something vaguely interesting after the first 30 seconds then let them continue (if it doesn’t then skip straight to the next step). Hear them out, ask more questions and find out about the price.2. Then always say no
And I mean ALWAYS say no. Even if you’re interested in what they are selling, you want the time to go away, do more research and form your own opinions on what they’re offering. If you give them anything other than a no you can be sure they will be badgering you for weeks until they get the answer they’re looking for.Especially if you’re not interested then nothing other than a no will cut it. If they ask you why then don’t make an excuse just reiterate that you are not interested in discussing it further now or in the future (sounds harsh but it works!).
3. Review it yourself
Ok so I’m assuming at this stage you have been intrigued by what the salesperson has been selling. What you now need to do is complete your own research of what you’re being sold. You’ve told the salesperson no so that’s bought you some time!If it’s an advert in a magazine then take a look at the magazine, find out the circulation figures and have a look at the other companies advertising in it. If then you still think it’s of interest you can call the salesperson back to tell them you’ve had a sudden change of heart!
If the provider was selling you a service such as SEO or Social Media Management where the service is not specific to that company then another set of rules apply. If the salesperson has intrigued you then it still doesn’t mean you should buy that service with them. For instance, almost all marketers would agree that SEO is an extremely valuable marketing method, but most wouldn’t buy the service from some of the providers that call their office pretending to be Google! The sales person has intrigued you on the subject in general so now do your own research, compare a number of providers (including them if you’d like) and come to your own conclusions before buying.
Ok, so this all seems like pretty simple advice but it does work. It firstly gives you a simple way to get the salesperson off your back while you come to your own conclusions in the meantime. Secondly, by doing that extra bit of your own research, however simple, it will drastically decrease your chances of buying into something that’s of little or no value.
So you know what to do next time the phone rings and it’s an advertising salesman or marketing provider… unless of course it’s Brinn Marketing!
Comments and questions welcomed as always.















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